- Winners in the “Best Innovation in Consumer Service” class
- Finalists integrated Paddy Energy Betfair, Communicate Talk, and Nationwide Building Modern society.
- Secured award by way of do the job with Concentrix for a mutual large journey consumer providing multilingual consumer company
London, United kingdom and Lisbon, Portugal, 27th November 2019: Unbabel, the AI+human translation system, currently announced that it has won the European Get in touch with Centre and Consumer Services Award (ECCCSA) for “Best Innovation in Shopper Service”, many thanks to a joint situation-research with Concentrix.
The awards took location past night at Evolution, Battersea Park, London, and had been hosted by BBC journalist Fiona Bruce. Judges recognised how, in partnership with Concentrix, Unbabel had digitally transformed classic purchaser language aid for a main player in the vacation business, by generating a multilingual buyer company hub.
As the longest-managing and largest awards programme in the shopper make contact with sector, the ECCCSAs recognise organisations throughout Europe that are leading the way in providing fantastic service to consumers.
Unbabel was praised for offering human-high-quality translations at a large scale for the joint customer, just one of the largest firms in the travel sector. This combined the pace and scale of machine translation with the authenticity of a native speaker by way of a merged Synthetic Intelligence and Human Intelligence system. The project helped build multilingual hubs in lower-expense, language-agnostic areas able of help in 29 languages for the customer.
Now in their 19th year, the programme saw organizations from 24 countries participating in 2019, which includes some of the most senior purchaser encounter gurus in Europe, as nicely as key sector influencers on shopper contact.
Vasco Pedro, CEO of Unbabel who recognized the award, commented: “I’m delighted that we’ve been recognised by the ECCCSAs for our do the job with Concentrix. Right now, buyer fulfillment is at the leading of the company agenda, so staying in a position to provide customers promptly in their native language signifies a terrific aggressive advantage. I’m very pleased of our workforce who delivered a definitely disruptive resolution in partnership with our pals at Concentrix.”
Paula Kennedy Garcia from Concentrix commented: “Our strategic partnership with Unbabel elevates the substantial multilingual delivery we have throughout the world. It’s a excellent synergy for how we deliberately appear to disrupt and rework classic answers to be foreseeable future-1st in style and design for 21st Century Shopper Working experience. The unique mix of superior Device Mastering, AI and hugely proficient crowdsourcing has empowered the creation of extremely competent multi-lingual hubs in minimal-price, language-agnostic destinations, able of any-time help in 29 languages, earning certainly world 24/7 assist even far more obtainable for our Customers and Shoppers.
Unbabel enables contemporary enterprises to provide prospects in their native languages, with usually-on, scalable translation throughout electronic channels.
Powered by AI and refined by a global local community of translators, Unbabel combines the pace and scale of machine translation with the authenticity that can occur only from a indigenous speaker.
Unbabel has raised $91M in funding and has over 200 workforce throughout its Lisbon headquarters and places of work in San Francisco, New York, and Pittsburgh. Main manufacturers like Facebook, Microsoft, Scheduling.com, and easyJet use Unbabel to make their consumers happier and their assist operations vastly more efficient.
For additional information and facts take a look at unbabel.com.
Concentrix, a wholly-owned subsidiary of SYNNEX Company (NYSE: SNX), is a technologies-enabled world wide small business services business specializing in buyer engagement and increasing small business effectiveness for some of the world’s finest makes. Each and every day, from a lot more than 40 nations around the world and throughout 6 continents, our team provides upcoming technology client working experience and assist corporations far better connect with their prospects. We create greater organization outcomes and assist differentiate our customers through know-how, structure, data, approach, and people. Concentrix provides products and services to clients in 10 industry verticals: automotive banking and money solutions coverage healthcare engineering consumer electronics media and communications retail and e-commerce journey and transportation. We are Distinct by Design and style. Go to www.concentrix.com to understand additional.
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